Shipping Information

Our Shipping Policy

Shipping costs are based on product weight and dimensions. Ground shipments are sent via one of our trusted carriers. All of our shipments are insured.

Most standard delivery orders will arrive within 7 - 10 business days.

ALL SHIPMENTS SHOULD BE INSPECTED AT THE TIME OF DELIVERY. 
If delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. Please note, signing for your delivery without noting any damages, issues, or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Solar Fabrication Solutions cannot be held liable for any damages or missing pieces (and leaving a note and/or instructions for the driver is the same as signing for your products in good condition). If you choose to sign for a visibly damaged product, please note on the relevant paperwork that you are signing for a damaged package; however, Solar Fabrication Solutions cannot be held liable for any damages or missing pieces accepted via signature delivery.

Expedited Shipments

We do our best to ship expedited orders the same day we receive them. However, we cannot guarantee that orders placed after 10:00 AM  Standard Time will ship the same day. Expedited orders placed over the weekend or on major holidays will be not be processed or shipped until the next business day.

Also, please remember when counting shipping transit times that weekends and major holidays are not counted since carriers do not deliver on Saturdays or Sundays. The exception to this rule is Saturday delivery; if your order requires Saturday delivery, please contact our sales department  or our Freight Forwarder and they will assist you.

If your order was placed:Via:Expect delivery the following:
Friday before 10:00 am PSTOvernightMonday
Friday before 10:00 am PST2 DayTuesday
Friday before 10:00 am PST3 DayWednesday

Out of Stock and Backordered

Sometimes, an item may have a lead time. Usually this is specified in the product's "Availability" field; however, occasionally we may discover that an item is backordered after the order is received. Regardless, if there is a lead time associated with your order, we will call and / or email you to confirm that this lead time will work with your project deadline. Products that may have lead times include:

  • Steca Charge Controllers (2 - 3 business days)
  • MK Battery (2 - 3 business days)
  • Samlex Inverters (3 - 4 weeks)
  • Ironridge Pole Mounts (3 - 4 weeks)
  • DPW Pole Mounts (4 - 5 weeks)
  • Xantrex Freedom Inverters (2 - 3 weeks)
  • Outback Flexpower Systems (2 - 3 weeks)
  • Surrette Rolls Batteries (Call for estimated lead time)
  • Apollo Solar (Call for an estimated lead time)
  • Pre-wired solutions (Dependent on manufacturer)

Special Requests

If your order has one of the following requirements:

  • Preference for your Courier
  • An important deadline

Please specify this in the order notes when you place your order and we will do our best to accommodate you. If you have other requirements, please call our sales department before placing your order and they will assist you.

Multiple Shipments

Because we warehouse our products across the Country, sometimes we may need to ship your order from two or more different locations. In situations where this is the case, we will never charge you more for shipping than you originally paid.

If your order needs to arrive in a single shipment, please contact our sales department when placing your order  or add this information to the "Order Comments" box. To consolidate some orders, we may need to bring the products into our office or our freight forwarders warehouse  and combine them before shipping them to you, so your order may have an additional 3 - 5 day lead time and an additional shipping charge may apply.

Freight Shipments

Certain products on Solar Fabrication Solutions must be shipped freight. This is usually due to the product's weight or physical dimensions. Flooded lead-acid batteries must also ship freight because they are considered hazardous materials. Solar Fabrication Solutions products that must ship freight regardless of weight are:

  • Large solar panels (over 90 watts in most cases)
  • Large Inverters (over 1kw)
  • Rails longer than 4.2M
  • Flooded lead-acid batteries

Anything that weighs more than 32kgs must also ship freight. Products that often fall into this category include:

  • Deep cycle batteries

Freight Options

When placing an order that must ship freight, you will need two pieces of information:

  • Is this shipping to a commercial zone or a residence?
  • Will you need a lift gate?

If your freight shipment is going to a residential area, the cost will be greater than if you were to ship freight to a commercial zone. Because these areas are more accessible and tend to be on established routes already, shipping to them is less costly.

If your product shipping freight weighs more than 45kgs and you do not have access to a forklift or loading dock at your destination, you will need a lift gate to get your pallet from the truck to the ground.

Freight can be complex. If you would like some additional help picking the right shipping choice for your order, please contact our freight forwarder and they will help you with the process. Because the freight quotes on the front end of our website are approximate, they may be able to give you a better rate as well.

Ground / Freight Cost Logistics

Unforseen logistic related expenses.

Any fees incurred by any shipping carrier due to lack of delivery information (address & or location) will automatically be billed to the customer. Please make sure you check your order confirmation to ensure accurate information has been noted.

If placing order via phone, please inform sales representative to note any shipping irregularities (which may be inaccessible to shipping carriers such as narrow driveway, rural locations, steep hills, dirt / gravel roads and missing address information and signage.)